Privacy Policy

This Privacy Policy describes how Nexus AI ("we," "our," or "us") collects, uses, and shares information about you when you use our services, website, and platform. By using our services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

Information you provide

We collect information you provide directly to us, such as when you create an account, fill out a form, make a purchase, request customer support, or otherwise communicate with us. This may include:

• Name, email address, and password
• Billing and payment information
• Company name and job title
• Communications you send to us

Information collected automatically

When you use our services, we automatically collect certain technical information, including:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (operating system, hardware model)
• Usage data (features used, workflow configurations, API call volume)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments and questions
• Monitor and analyze usage trends to improve the platform
• Comply with legal obligations

We will never use your data to train AI models without your explicit consent. We maintain zero-retention agreements with all third-party model providers we use.

3. Data Sharing

We do not sell your personal information. We may share your information with:

• Service providers who perform services on our behalf (cloud hosting, payment processing, analytics)
• Legal authorities when required by law or to protect our rights
• Business transfers in connection with a merger, acquisition, or sale of assets

4. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us at hello@nexusai.example.com.

5. Security

We use industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, SOC 2 Type II certified infrastructure, and regular third-party penetration testing. No system is completely secure, however, and we cannot guarantee the absolute security of your information.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

To exercise these rights, email us at hello@nexusai.example.com. We will respond within 30 days.

7. Cookies

We use essential cookies required for the platform to function and, with your consent, analytics cookies to understand how users interact with our services. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

• Email: hello@nexusai.example.com
• Address: 548 Market St, San Francisco, CA 94104